Help Center
Step-by-step guides for using Biosphere.
- How to explore Biosphere — A quick tour of the main areas of Biosphere and where to find them.
- How to use the header search — Find species, articles, resources, glossary terms, help, FAQs and Biosphere features from anywhere.
- How to create an account — Create your explorer profile to save BioQuest progress, discoveries and rewards.
- How to log in and log out — Sign in to your explorer account and sign out when you are done.
- How to reset your password — Get a password reset link if you have forgotten your password.
- How to manage your profile and privacy — Change your display name, photo, privacy and email preferences.
- How to find a species — Search by common or scientific name, habitat or category.
- How to learn about a species — What you’ll find on a species page and how to follow its connections.
- How to explore habitats — Browse ecosystems and see the species connected to each one.
- How to use BioQuest — Follow the guided journey, play the games, scan a photo and track your progress.
- How XP, levels and achievements work — How you earn Discovery XP, level up and unlock achievements.
- How to view your discoveries — See every species you’ve discovered, identified and documented.
- How the species identification preview works — Try the Identify a Species section of BioQuest.
- How to find and filter Journal stories — Search the Journal and filter stories by category, topic, species, habitat or date.
- How to find a biodiversity resource — Search, filter and open guides and external references.
- How to download a resource — Download files that are offered with a resource.
- How to search and browse the Glossary — Find a term by search, A–Z or category, and follow its connections.
- How to pay for your order — Pay by bank transfer, digital wallet or QR, and what happens next.
- How to view your orders — See your orders and their payment status.
- I can’t log in — What to try when you can’t sign in to your account.
- A page is not loading — What to do when a page stays loading or shows an error.
- My search returns no results — Tips for finding what you’re looking for.
- BioQuest is not updating my discovery — Why XP or a discovery may not appear after playing.
- How to report a problem or content issue — Tell Biosphere about a bug, a broken page or wrong information.